Video calls and chats: Customers can initiate video calls with a bank representative from their preferred location using a computer, smartphone, or tablet. The representative can provide assistance, answer queries, and guide customers through vari...
Shaheera Amir
about 1 year ago
in CX-Core / Video
0
Advisor management should be possible at a per advisor level but also a queue / team level – so that managers with big teams can make changes for their whole team, instead of one by one On the MRDs, Agent Attributes, and other relevant pages, we s...
The agent must have access to the following functions to better manage the interaction with the customer: Send / receive voice notes to and from the customer in chats.
Ammara Ammara Bokhari
over 1 year ago
in CX-Core
0
Planned
0
Planned
