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Agent capabilities

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Agent management on the basis of queue/team

Advisor management should be possible at a per advisor level but also a queue / team level – so that managers with big teams can make changes for their whole team, instead of one by one On the MRDs, Agent Attributes, and other relevant pages, we s...
Ammara Ammara Bokhari over 1 year ago in CX-Core / Agent capabilities 0 Planned