Skip to Main Content
Expertflow CX Ideas Portal
ADD A NEW IDEA

All ideas

Showing 4 of 4

Video contact center for banks

Video calls and chats: Customers can initiate video calls with a bank representative from their preferred location using a computer, smartphone, or tablet. The representative can provide assistance, answer queries, and guide customers through vari...
Shaheera Amir about 1 year ago in CX-Core / Video 0

Callback from CX Customer Widget.

I would like to be able to request a callback from CX Customer Widget.
Guest about 1 year ago in CX-Core 0

Agent management on the basis of queue/team

Advisor management should be possible at a per advisor level but also a queue / team level – so that managers with big teams can make changes for their whole team, instead of one by one On the MRDs, Agent Attributes, and other relevant pages, we s...
Ammara Ammara Bokhari over 1 year ago in CX-Core / Agent capabilities 0 Planned

Send / receive voice notes

The agent must have access to the following functions to better manage the interaction with the customer: Send / receive voice notes to and from the customer in chats.
Ammara Ammara Bokhari over 1 year ago in CX-Core 0 Planned