As an agent, I should be able to see my recent conversations history that I dealt with so that I know how many conversations I have answered/ dialed in the current logged in session. Acceptance Criteria: When I log in to AgentDesk Then I should be...
Multiple admin level roles with different set of permissions
There should be different levels of permissions for accessing the Admin Console, some permissions should allow you to access features such as attribute assigning & maintaining, MRD numbers, and such less risky features, and others should allow...
Ammara Ammara Bokhari
about 1 year ago
in CX-Core
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