Skip to Main Content
Expertflow CX Ideas Portal
ADD A NEW IDEA

Agent capabilities

Showing 1

Agent management on the basis of queue/team

Advisor management should be possible at a per advisor level but also a queue / team level – so that managers with big teams can make changes for their whole team, instead of one by one On the MRDs, Agent Attributes, and other relevant pages, we s...
Ammara Ammara Bokhari about 1 year ago in CX-Core / Agent capabilities 0 Planned